Privacy Policy

1. Introduction

Lighthouse Digital ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020. This policy applies to information collected through our website, forms, email communications, and during the delivery of our consulting services.

2. Information We Collect

We may collect the following types of personal information: your name, email address, phone number, and job title when you submit a form, book a call, or contact us; your company name, industry, and business details when you engage our services; technical information such as your IP address, browser type, and pages visited when you use our website; and any additional information you choose to provide during discovery calls, workshops, or project engagements, including system access credentials and business process documentation.

3. How We Collect Information

We collect personal information directly from you when you fill out a contact or inquiry form on our website, book a discovery call through our scheduling tool (Calendly), sign a proposal or statement of work, communicate with us by email, phone, or video call, or provide access to your business systems as part of a consulting engagement. We may also collect information automatically through cookies and website analytics tools.

4. How We Use Your Information

We use your personal information to respond to your enquiries and provide the services you have requested; to prepare proposals, statements of work, and project deliverables; to manage our client relationships and communicate with you about your engagement; to send you relevant updates, resources, or marketing communications (only with your consent); to improve our website and services; and to meet our legal and regulatory obligations.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who help us deliver our services, such as our CRM (Pipedrive), email platform, scheduling tools (Calendly), and document tools (PandaDoc). These providers are required to handle your data securely and only for the purposes we specify. We may also disclose information where required by law or to protect our legal rights.

6. Data Storage and Security

Your personal information is stored securely using industry-standard measures. Our primary tools and platforms use encrypted connections and are hosted by reputable providers. Where we are given access to your business systems during a consulting engagement, we treat all data with strict confidentiality and use it only for the agreed purposes. We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to collect anonymous usage data. You can manage your cookie preferences through your browser settings. We may use analytics tools such as Google Analytics to understand how visitors interact with our website. This data is anonymised and used solely to improve our website and services.

8. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you; to request correction of any inaccurate or outdated information; to ask us to delete your personal information, subject to any legal obligations we may have to retain it; and to withdraw your consent for marketing communications at any time. We will respond to any request within 20 working days, as required by the Privacy Act.

9. Marketing Communications

We may send you marketing emails about our services, resources, or industry insights, but only where you have opted in or where we have an existing business relationship with you. Every marketing email will include an easy way to unsubscribe. We respect your preferences and will promptly remove you from our mailing list upon request.

10. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, want to make a request regarding your personal information, or wish to make a complaint, please contact us at hello@lighthousedigital.co.nz. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.